The firms, which have said they sought clarity on rules from the Small Business Administration, have since faced withering criticism from longtime clients who tried in vain to get applications processed to weather the coronavirus pandemic. Many have flocked to social media, recounting that bankers advised them to try community banks instead. Some have sued.
“It’s definitely not a good look for the big banks,” said Ian Katz, an analyst with Capital Alpha Partners in Washington. “The second time around, they should have a better feel for how to deal with it.”
JPMorgan Chase & Co. arranged more loans than any other firm in the first round, about $14 billion, but a number of regional and community banks punched far above their weight in the chaotic rush for a lifeline earlier this month. Some smaller banks said afterward that they deployed hundreds of employees to manually enter paperwork, while larger lenders paused to get clarity on rules and spent days trying to automate the process.
Now, some of those efforts may give giant banks an edge in the second round.
Wells Fargo assigned thousands of people to process customer paperwork and set up software to speed submissions to the SBA, according to a person briefed on its preparations. Wells Fargo said last week it invited more than 450,000 customers to apply for a total of about $50 billion of financing, “which we stand ready to submit.”
Still, the system will depend in part on interacting with the SBA’s platform known as E-Tran, which froze intermittently during the first round of the massive program. Some lawmakers have expressed concern it won’t be able to handle the deluge once the program reopens, and some bank executives have doubts about how much of their pipelines they’ll be able to get through before the funds run out a second time.
Bank of America Chief Executive Officer Brian Moynihan said Wednesday that his firm has received 390,000 applications seeking a total of more than $50 billion in SBA loans, and has continued to process them since the first round of funding ran out. The bank has had about 8,000 people involved in handling application packets, according to spokesman Bill Halldin.
“Even if Congress completes the additional funding, it may not be enough to fill the demands,” Moynihan said. “But we’re ready to go.”
JPMorgan has fully processed more than 115,000 applications, totaling around $13 billion, which it can submit as soon as the program reopens, a spokesperson for the company said Wednesday. In the first round of funding, the bank’s commercial customers had a much higher success rate than smaller clients in getting financing. Since then, the lender has had thousands of people verifying payroll information and working with clients to correct errors, the most time-intensive parts of the process.
The next round of funding includes a $60 billion carve-out for small lenders. That was important for Congress to do because while community banks participated early and more aggressively in the first round than some larger banks, they’ll be competing this time with large banks fully active, said Paul Merski of the Independent Community Bankers of America.
“Now that the program’s been up and running, the largest lenders with armies of loan officers can dominate the funding,” Merski said.
©2020 Bloomberg L.P.